Key information:

• Cut off time: 12 PM (CST-6:00 Chicago)
• Handling time: 1-2 business days
• Delivery time: 5-7 business days
• Free shipping for all orders
• Shipping only within 48 US states (knows as "lower 48")

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Shipping in the U.S is free of charge (excluding Puerto Rico, Alaska, and Hawaii). Transit times vary from 5-7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@powergenhub.com or contact us at (972)-922-0429.

No Shipping outside the USA. 

Cancellations

You may cancel your orders at any point before we send it. Please contact us at sales@powergenhub.com or contact us at (972)-922-0429.

Delayed orders

Max 2 days to dispatch and max 7 days for transit adds up to 9 days. If this time has passed and your order has not arrived, please stay patient and wait it out for 3 additional days - delays can occur for various reasons (weather, issue with the delivery service etc.). 

If your order still hasn't arrived by then, contact us with your order number at sales@powergenhub.com or contact us at (972)-922-0429.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE