Please find the list of the most common questions our customer support deals with below. Before you contact us, please read this list carefully.

1. How long until my order arrives?

It takes us 1-2 days to prepare your items and the orders come after 5-7 days in transit. We currently ship only within the USA (Lower 48).

2. Can I cancel my order?

You may cancel your orders at any point before we send it. Please contact us at sales@powergenhub.com or contact us at (972)-922-0429.

3. What should I do if my items arrive damaged?

When your order arrives, be diligent and check for any damages (both on the package and then inspect the items as well). If you find any damage, make note of it when accepting the delivery and then reach out to sales@powergenhub.com within 24 hours.

Include photos of the damage, your order number and a short explanation. We will then be able to start an insurance claim with the freight company on your behalf.

4. Do you offer refunds?

Yes, you have 30 days to initiate a refund. Please be aware that we charge a 25% restocking fee and you will cover the return shipping costs as well.